Satisfaction Guarantee Seal of approval

At, every product must meet rigorous quality standards before it is even considered.

Every product has been touched, felt and sniffed by our Quality Assurance Team. And, it must receive the “two paws up” rating from our furry Chief Quality Officers, or we do not carry it! We stand behind our products, so if you aren’t satisfied, we won’t be until you are!

PLEASE NOTE THAT PERSONALIZED PRODUCTS ARE NOT RETURNABLE. However, should you have an issue with your product, we will work with you until you are 100% satisfied. Returns are accepted for non-personalized products within 30 days.

Please contact us within 30 days of receipt of your order to discuss any problem with your order. Please provide your order number and a clear description of the defect or problem. We may request a return of any product deemed defective so that we can continue on our quest for quality and address the actual manufacturer of the product.

  • We will replace your order or issue you a refund, whichever you prefer.

We hope you’ll understand that we cannot be responsible for normal wear and tear, or damage to a product by an overly enthusiastic pet with big jaws or daggers on their paws!

Cute Dog with Toy